Terms and Conditions

Definitions & Understanding: The following words and phrases shall have the meanings set out herein below in this document unless repugnant to the context:

1. Bank Member shall mean a person who holds Axis bank product and who can shop on the Axis Bank Travel EDGE Platform.
2. Offer shall mean the cashback or EDGE REWARD Points/EDGE MILES that Axis Bank will provide the Bank member upon completing transactions via Axis Bank's Travel EDGE Platform basis certain conditions listed under Terms of Offer below.
3. Axis Bank Travel EDGE Program is an Axis Bank offering, specially designed and initiated for Axis Bank Members, to bring them the latest, easiest, and best offers on Hotels, Flights and Experiences on a single universal Travel platform, Axis Bank Travel EDGE.
4. Axis Bank’s Travel EDGE Products and Services The Product that can be brought on the Axis Bank’s Travel EDGE Platform are Flights, Hotels, Experiences, & ancillary services like Insurance and Cancellation Protection.
5. The Axis Bank’s Travel EDGE Platform is powered and maintained by Vernost Marketing Technology Solutions Pvt. Ltd (Vernost) on behalf of Axis Bank.
6. Travel Suppliers are the Suppliers/ Fulfillers of individual or Aggregated Travel products/services which are operated by them, under their respective brand names, as listed on the Axis Bank’s Travel EDGE Platform.
7. Visitor A Visitor is a user of Axis Bank’s Travel EDGE Platform.

The following terms and conditions apply to all visitors or Axis Bank Members of Axis Bank’s Travel EDGE Platform.

1. These terms and conditions (Terms) shall apply to the Bank Member who agrees to be bound by the same and shall regulate the provisions of the specified products and services provided by Axis Bank Limited. Any Bank Member participating in the EDGE REWARD Program shall be deemed to have read, understood, and accepted these terms and conditions and these terms shall be in addition to and not in derogation of other applicable terms and conditions of any account or any other facility/services offered by Axis Bank and/or such other terms and conditions as may be specified by Axis Bank.
2. Bank Member is accessing the Axis Bank’s Travel EDGE Platform, https://traveledge.axisbank.co.in (the Site) for his or her booking and hence Axis Bank shall not be responsible or liable for any loss or damage, or for any personal injury that may be suffered, to the Bank member directly or indirectly, as a result of this transaction. For all transactions carried out at https://traveledge.axisbank.co.in, any refunds due to Bank Member’s account (including those on account of transaction failure) will be processed within 15 to 20 working days, subject to the detailed refund terms & conditions as mentioned on this Axis Bank’s Travel EDGE Platform. The Bank Member acknowledges & accepts that prices quoted on the Axis Bank’s Travel EDGE Platform can change dynamically and in the event of a transaction failure the prices may increase or decrease in the subsequent booking attempt of the Bank Member. Any such price difference has to be fully borne by the Bank Member. This offer is solely brought by the various suppliers on the Axis Bank's Travel EDGE platform and hence, the Bank Member shall not hold Axis Bank responsible for or liable for, any actions, claims, demands, losses, damages, costs, charges, disputes including claims regarding fulfillment, service, suitability, merchantability, availability or quality of this offer and/or products/services under this offer and expenses which the Bank Members/passengers claim to have suffered, sustained or incurred, or claims to suffer, sustain or incur, by way of and/or on account of this transaction.
3. Axis Bank, in consultation with its Travel Suppliers, reserves the right to, at any stage modify/change or alter the duration for these products/services under this offer.
4. Neither anything contained in these Terms & Conditions nor shall the running/availability of the services to which they apply be construed as an obligation on Axis Bank or its Vendor Partner to continue the services under this offer up to, on, or after the offer termination date.
5. Nothing herein amounts to a commitment or representation by Axis Bank to conduct further such services. These Terms and Conditions shall be governed by the laws of India.
6. The Bank Members shall not hold Axis Bank, its respective group entities and affiliates and its respective directors, officers, employees, agents and vendors responsible for or liable for, any actions, claims, demands, losses, damages, costs, charges and expenses which a Bank Member claims to have suffered, sustained or incurred, or claims to suffer, sustain or incur, by way of and/or on account of this product/service or the acceptance, decline, non-receipt, suitability, quality or use or deployment of any product/service given under this offer.
7. If this product/ services and/or anything to be done by Axis Bank or any other entity in respect of this product/service is prevented or delayed by causes, circumstances, or events beyond the control of Axis Bank or any other entity, including, but not limited to, computer viruses, tampering, unauthorized intervention, interception, fraud, technical failures, floods, fires, accidents, earthquakes, riots, explosions, wars, hostilities, acts of government or other causes of like or similar or other character beyond the control of Axis Bank or the other entity/ies, then Axis Bank and/or the other entity/ies shall not be liable for the same to the extent so prevented or delayed, and will not be liable for any consequences.
8. Axis Bank shall not be responsible for services offered by the respective Travel Suppliers. The services are provided solely by the relevant merchants/vendors, under such terms and conditions as determined by such merchants/vendors, and Axis Bank accepts no liability whatsoever in connection with such services. The services have not been certified by Axis Bank and under no circumstances shall the inclusion of any service offered by the respective Travel Suppliers be construed as an endorsement or recommendation of such service by Axis Bank.
9. The Terms and Conditions of respective Travel suppliers supplying the service offered shall be in addition to and not in substitution/derogation to the Rules and Regulations governing the use of the Axis Bank Card/Account and/or the Axis Bank websites as stated above.
10. Axis Bank reserves the right to, without liability or prejudice to any of its other rights, at any time, without previous notice and from time to time, withdraw/ suspend/ amend/ cancel/ modify/ vary any of these Terms and Conditions of this service offered by the respective Travel Suppliers, without assigning any reasons, therefore, all of Axis Bank's actions shall be on a best-efforts basis only.

1. The following terms and conditions apply to all visitors or users of Axis Bank's Travel EDGE Platform. Please read these Axis Bank's Travel EDGE Platform Terms and Conditions carefully. By accessing or using this platform you explicitly agree to comply with and be bound by the Terms and Conditions of Axis Bank's Travel EDGE Program. When you access any information or purchase/avail any services/offers of any merchant through this platform then the Terms & Conditions of the said merchants apply.

2. Bank members should have a minimum point balance of 300 EDGE REWARD Points and minimum 500 EDGE MILES to do a redemption on the Axis Bank's Travel EDGE Platform with the specific Redemption product.

3. The Bank Registered Email Id & the Mobile No is required to redeem for Services on Axis Bank's Travel EDGE Platform. The Bank Member can redeem services offered by participating merchants, partially with EDGE Points/EDGE MILES & Card together or individually, on the Axis Bank's Travel EDGE Platform. In the case of EDGE Points/EDGE MILES + Pay by Card or Pay by Card only, the amount can only be paid with Axis Bank Credit & Debit cards.

4. While redeeming services at the Axis Bank's Travel EDGE Platform, if EDGE REWARD Points/EDGE MILES get deducted and the redemption does not go through, the EDGE Points/EDGE MILES will be credited into the Bank Member Account in 5-7 working days If the services are being redeemed partially by EDGE Points/EDGE MILES and pay by card, the amount paid by card will be credited to your Bank Member Account in 15 – 20 working days, however, due to any technical reason if the refund does not happen in the stipulated timeline mentioned then we would request you to contact our customer support.

5. Payment of Fees/Service charges/all other amounts due from an Axis Bank Credit/Debit Card Customer to Axis Bank from the usage of the Axis Bank Credit/Debit Card on using the Axis Bank's Travel EDGE Platform and/or otherwise will be governed by the detailed Axis Bank Credit and Debit Card Terms & Conditions.

6. Axis Bank may suspend Bank Member's redemption of EDGE Points/EDGE MILES where the Axis Bank Credit/Debit Card account is not in good standing (overdue or in the collection) at its sole discretion. Only Bank Member Account having active Axis Bank's Travel EDGE Platform Account can redeem EDGE REWARD points/EDGE MILES on Axis Bank's Travel EDGE Platform.

7. Axis Bank is not undertaking the business of online retail trading or shopping by hosting the Axis Bank's Travel EDGE Platform or anywhere else.

8. Axis Bank is merely facilitating the payment to its Bank Members by providing the payment gateway Services.

9. By hosting the ‘Axis Bank's Travel EDGE' platform, Axis Bank is neither guaranteeing nor giving any warranty nor making any representation with respect to the offers made by merchants.

10. Axis Bank is neither endorsing the merchants or any product/service nor is it responsible for the sale/quality/features of the products/ services under the offer.

11. Axis Bank will not be liable or responsible for any information on the ‘Axis Bank's Travel EDGE' Platform whether about the merchant/partners or the services being offered.

12. Axis Bank will not bear any obligation or liability if the Bank Member purchases/avails of a product/service under an offer.

13. If you choose to avail the purchase/a product/service, Axis Bank will neither be a party to nor in any manner concerned with such purchase/availment nor be liable or responsible for any act or omission of the merchant or the Bank Member.

14. All service-related queries/complaints will be addressed by Axis Bank's Travel EDGE Bank member customer support. The list of participating merchants is subject to change and will be updated on Axis Bank's Travel EDGE Platform from time to time.

15. This facility is subject to applicable law and regulations and would be modified/ discontinued based on the prevailing law/ regulation at any point of time and neither party shall be under any liability or obligation or continue implementation of the said facility till such time the terms are modified by the parties as per the prevailing/ amended law at that point of time. In the event, that the facility cannot be continued without total compliance with the prevailing law at any point in time, this facility shall be deemed to be terminated forthwith from the date when the amended law restricting/prohibiting the facility comes into force.

16. These Terms and Conditions shall be governed by the laws of India and the parties to submit to the exclusive jurisdiction of courts of Mumbai.

17. All other terms & conditions of Axis Bank, Axis Bank's Travel EDGE Program & related products apply.

18. These terms and conditions of use and any additional terms posted on Axis Bank's Travel EDGE Platform, together constitute the entire agreement between Axis Bank and the Bank Member concerning the use of Axis Bank's Travel EDGE Platform.

19. The payment gateway used by Axis Bank's Travel EDGE Platform is safe and secure and the Bank Members can make the online payments via a safe transaction process which ensures their personal security codes will not be revealed in any circumstances.

20. Axis Banks Travel EDGE Platform is not responsible for any content or price errors, omissions, or representations on any of its pages, links or any linked websites since such information is updated or provided directly by the supplier/s. Hence, in no event shall Axis Bank's Travel EDGE Platform be liable for any amendment or cancellation done by the supplier/s without any consent of the customer.

21. Vernost Marketing Services Pvt. Ltd. acts as a mere facilitator and the liability is limited to providing the User with a confirmed booking as selected by the user for Flights, Hotels or Experiences. Vernost Marketing Services Pvt. Ltd assumes no liability for the standard of services as provided by the respective Travel Suppliers, neither holds any liability or guarantee with respect to the quality or fitness as represented by the Travel Suppliers.

22. The User agrees to indemnify and hold harmless Axis Bank Ltd. and/or Vernost Marketing Services Pvt. Ltd, its employees and agents from any liability, claims or damages that may arise from a price discrepancy between the Axis Bank's TRAVEL EDGE platform and/or invoice received from the airline or hotel.

23. By making a booking, User understands Vernost Marketing Services Pvt. Ltd merely provides a technology platform for booking of services and the ultimate liability rests on the respective Travel Suppliers only. Thus, the ultimate contract of service is between User and Travel Suppliers.

1. Pay by Card.

1. Pay by Card feature allows the member the option to redeem EDGE Rewards using a Card payment through Axis Bank Credit/ Debit Card.

2. ‘Pay by Card’ can be used for Experience, Flight & Hotel Bookings on Axis Bank’s Travel EDGE Platform.

3. Pay by Card feature will only be allowed using Axis Bank payment gateway.

4. On cancelation of rewards redeemed, the amount in Card will be refunded in 15 to 20 working days.

5. If the member does not cancel the order but raises a chargeback on the Card payment done with Axis Bank, then it is the bank's discretion to allow or reject such requests.

2. Pay by EDGE REWARD Points/EDGE MILES

1. Redemption of EDGE REWARD Points/EDGE MILES is subject to:

• Axis Bank approval and terms & conditions as relevant to the reward.

• Availability of the reward at the time of redemption request.

• Restrictions imposed by any supplier or issuer of the reward.

2. Whenever deemed necessary, Axis Bank may, without notice, cancel the EDGE REWARD Program order or substitute the EDGE REWARD Program with another, of comparable nature and value, as determined by Axis Bank.

3. Axis Bank reserves the right to introduce new services and replace the existing ones at any point in time without prior intimation to the member.

4. Only Bank Members having an active EDGE REWARD Program account can request for redemption of EDGE REWARD Points/EDGE MILES.

5. The EDGE REWARD Points/EDGE MILES accrued can only be redeemed by the primary relationship-holder, and not by an additional account holder.

6. Any additional costs incurred in connection with the redemption of EDGE Reward shall be the sole responsibility of the member.

7. Issuance of a redemption certificate for travel or hotel accommodation does not constitute a reservation. The member is responsible for making all reservations and notifying the participating merchant establishments of the EDGE Reward(s) he/she is going to redeem.

8. Other Axis Bank benefits, which are activated by use of the EDGE REWARD Programs relationships, do not apply to goods or services received as rewards under the Program.

9. Axis Bank may suspend redemption of EDGE REWARD Points/EDGE MILES where the Axis Bank Credit Card account is not in good standing (overdue or in the collection).

10. Axis Bank shall in no event be responsible or liable for the services redeemed from the EDGE REWARD Points/EDGE MILES, in any manner whatsoever including but not limited to any defect or deficiency in, or in respect to any claim arising out of non-use or use of the EDGE Points/EDGE MILES, or in the usage of redemption certificate for Experience, travel or hotel accommodation or in usage, the durability of any service acquired by the redemption of EDGE REWARDS Points/EDGE MILES.

3. Pay by EDGE REWARD Points + Card/EDGE MILES + Card

1. ‘EDGE REWARD Points/EDGE MILES plus Card feature allows the member the option to redeem rewards using a combination of EDGE REWARD Points/EDGE MILES and Card payment through Axis Bank Credit/ Debit Card.

2. ‘EDGE REWARD Points/EDGE MILES plus Card’ can be used for Experience, Flight & Hotel Bookings on Axis Bank’s Travel EDGE Platform.

3. Payment of Card using ‘EDGE REWARD Points/EDGE MILES plus Card feature will only be allowed using Axis Bank payment gateway.

4. A minimum redemption of 300 EDGE Points and 500 EDGE MILES is applicable to use ‘EDGE REWARD Points/EDGE MILES plus Card’ feature.

5. On cancelation of rewards redeemed, the EDGE REWARD Points/EDGE MILES or plus Card will be refunded in 15 -20 working days. In case there is a failure of the transaction while redeeming the EDGE REWARDS, the EDGE REWARD Points/EDGE MILES will be refunded in 1 working day and cash will be refunded in 7 working days.

6. If the member does not cancel the order but raises a chargeback on the Card payment done with Axis Bank, then it is the bank's discretion to allow or reject such requests.

Airlines - Generic Conditions

1. The airline tickets available through Axis Bank's Travel EDGE Platform are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies.
   
   
2. Axis Bank’s Travel EDGE Platform merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline.
   
   
3. Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to Axis Bank’s Travel EDGE Program. As a facilitator Axis Bank’s Travel EDGE Program has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a Bank member may incur due to such change or cancellation of a flight.
   
   
4. Different tickets on the same airline may carry different restrictions or include different services and prices.
   
   
5. The baggage allowance on the given fare is as per the terms decided by the airline, and Axis Bank's Travel EDGE Program has no role to play in the same. Some of the fares shown in the booking flow are hand baggage which do not entitle the User for free check-in baggage and therefore the User will be required to pay separately for check-in baggage. The prices of check-in baggage may vary from airline to airline. The Bank member is advised to contact the airlines for detailed costs.
   
   
Ancillary Services:

• Axis Bank's Travel EDGE Program allows Bank Member to book additional items related to a flight such as baggage, meals, and seats.


1. Pricing: -
   
   • The total price displayed on the Axis Bank’s Travel EDGE Platform on the payment page usually includes base fare, applicable government taxes and convenience fee. It never comprises any personal expense or other additional charges like telephone calls, personal-man services, entrance fees of any monuments and bar charges, etc.
     
     
   • Bank members are required to pay the entire amount prior to the confirmation of their booking(s). In the event the User does not pay the entire amount, Axis Bank’s Travel EDGE Program reserves its right to cancel the booking. Bank member agrees to pay all statutory taxes, surcharges, and fees, as applicable on the date of travel.
     
     
   • To avail infant fares, any infants or children must be accompanied by an adult as per the terms of the airlines. The age of the infants must be under 0-2 years and Children 2-12 years throughout the entire itinerary. This includes both onward and return journeys.
     
     
2. Travel Documents: -
   
   • It shall be the sole responsibility of the Bank Member to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa), etc. to undertake the travel. Bank Member agrees that in case of inability to travel for not carrying valid travel documents, Axis Bank's Travel EDGE Program shall in no way be held liable.
     
     
   • Bank member understands that the information (if any) provided by Axis Bank’s Travel EDGE Platform, the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit.
     
     
3. Availability, Rules of Service: -
   
   • Some services displayed on Axis Bank's Travel EDGE Platform may not be available for booking in your location or country. So, the reference to any such services on the site does not imply in your geographical location. Services also are subject to availability and the Axis Bank’s Travel EDGE Program is not responsible if any product is unavailable or sold out.
     
     
   • Each service offered by Axis Bank's Travel EDGE platform is governed by the rules and regulations of the respective service provider. You are requested to refer to their rules and regulations as well, before booking with us.
     
     
4. Visa Guidelines: -
   
   • Please carry an applicable visa for the respective country you are visiting or transiting through. Please check out the concerned airline and embassy for concerned Visa requirements.
   
   
5. Other rights: -
   
1. Any communication or materials sent by you to the Axis Bank’s Travel EDGE Platform by electronic mail or otherwise, including any comments, data, questions, suggestions, or the like will be treated by Axis Bank/merchant as non-confidential.


2. Any material submitted to this platform may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted, or used by Axis Bank/merchant anywhere in the world, in any medium.


3. All cancellations will be governed by the T & C of the 3rd party service provider and will be subject to a cancellation fee. This fee will vary for different service providers for different cancellations. The fee is subject to change. Only if the 3rd party vendor has a cancellation policy can this be actioned by the service provider only.


4. Axis Bank/merchant reserves the right to deny any Bank member access to Axis Bank's Travel EDGE platform if found suspicious or any portion thereof without notice.


5. Axis Bank/merchant is merely providing the intermediary service to its Bank members and therefore not be held responsible for the acts, errors, omissions, representations, warranties, breaches, or negligence of any content with regards to the flights, hotels and other categories that can result in damages of any kind, expenses, personal injuries, etc. resulting therefrom.


6. Axis Bank and their respective merchants have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond their direct control and have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

Airlines – Discounted Fare Flight Booking Conditions

1. DOMESTIC (ONE WAY)
   
1. Discount fares are only available for domestic flights (Within INDIA)


2. Discount fares can only be availed for one way journey.
   
   
3. Discount fares are only available for Adult and Child passengers.
   
   
4. Discount fares can only be availed on non-stop flights.
   
   
5. Discount fares are non-refundable.
   
   
6. Ancillaries (Meal, Seats and extra baggage) cannot be booked for Discount fares flight bookings.
   
   
7. GST cannot be claimed on tickets booked under Discount fares.
   
   
8. Frequent flyer number cannot be updated on the tickets booked under discounted fares.
   
   
9. Under Manage booking cancellation TAB will not be available for tickets booked under Discount fares as tickets are non-refundable.
   
   
10. Discount fares cannot be clubbed with any other offers or Promotional code (Promo Code).
    
    
11. Discount fares can only be booked using Axis Bank's Credit or Debit card for cash bookings.
    
    
12. Passenger can check the booking details on Airline website one day prior to departure.
    
    
13. Discount fares cannot be collaborated with special fares (Senior citizen, Students, Defence force and Doctors and Nurses).
    
    
14. Date change is not permitted on bookings done under Special Discount fares .
    
    


2. Complimentary Travel EDGE Discount Voucher of Rs. 1500
   
1. Silver Linings Program customers who have opened their account on or after 22nd November, 2022 will be eligible for a complimentary Travel EDGE Discount Voucher of Rs. 1500, which can be redeemed against domestic air travel bookings subject to meeting the eligibility criteria as mentioned below:
   
   1. Activate their Axis Bank Debit Cards through any spend amount within 45 days of account opening.
      
      
   2. This offer is valid till 31st March, 2025
      
      
2. Travel EDGE discount voucher will have a validity of 12 months from receipt and can be redeemed against any Domestic Travel Booking made through Axis Bank Travel EDGE platform for travels within a month (Eg. If ticket booking on 30th October, 2023, then the travel date should be by 1st December, 2023. Tickets post 1st December, 2023 will not be eligible for discounted voucher offer).
   
   
3. Flight tickets booked through concierge services are non-refundable.
   
   
4. In case of Joint account, activation of the Debit Card of the Primary Account holder will be considered. Eligibility will be considered at an account level.
   
   
5. Debit Card will be considered as active if customer uses Axis Debit Card to make a transaction, which can be done either online or offline (POS transactions). ATM transactions or withdrawals will not be considered under successful debit card transactions.
   
   
6. Redemption Process of the Voucher:
   
   
   1. Customer will need to call Travel EDGE Concierge Number on 022-6855 4000 and share the Customer ID ,Travel EDGE Discount voucher code and other details required for Booking the Travel with the agent (Travel destination, travel dates and Name as per Aadhaar/ Pan card are to be provided). Post flight selection, a payment link which includes the discounted price post application of Voucher code will be sent on the registered or requested Mobile number and registered email ID of the customer. On payment through an Axis Bank Card only (Debit or Credit card), customer will receive ticket details on their registered email/mobile number.
      
      
   2. Customers will not be able to use Axis Edge Reward Points or Edge Miles for payment of tickets booked using these discounted vouchers.
      
      
   3. Customers will be eligible to earn Edge Points and Edge Miles basis their Card variant for bookings done using this voucher code.
      
      
   4. Only Debit Card activation of card linked to the Senior Savings Account, will be considered. Senior Savings account means accounts under scheme codes SBSPA, SSPRP, PBSPA, BGSPA.
      
      
   5. The rewards will be calculated at an account level & the customer has to be a Senior Savings Account Holder as defined in the above point.
      
      
   6. Travel EDGE Discount Voucher shall be sent to the registered email/ mobile number of the Primary account holder within 75 days of Account Opening, subject to the customer meeting qualification criteria.
      
      
   7. Axis Bank reserves the sole right to decide on whether a purchase transaction meets the eligibility criteria as mentioned in the above Terms & Conditions. All decisions with respect to the offers shall be at the sole and exclusive discretion of Axis Bank and the same shall be final, binding and non-contestable.
      
      
3. Travel EDGE Concierge Services
   
1. Travel EDGE Concierge services will be available for all Axis Bank Silver Linings Program customers as defined in this document to book flight tickets available on the Axis Travel EDGE Platform.
   
   
2. The Concierge services are available on 022-6855 4000 from 10 am to 10 pm (Monday to Sunday)
   
   
3. Customers to select “Silver Linings Program” from the IVR option to connect directly with an executive who will help them with their bookings.
   
   
4. Payment for all bookings made through the Travel EDGE Concierge Service will need to be made through an Axis Debit or Credit Card.
   
   
4. Waiver of Convenience fee and discounts for Senior Citizens on Travel Bookings made through Travel EDGE
   
1. All Axis Silver Linings Program customers will be eligible for waiver of convenience fee for flight tickets booked through Travel EDGE Platform/Concierge.
   
   
2. Additionally, Silver Lining customers will also be able to avail special pricing on Travel EDGE platform for domestic flight tickets. Special Pricing is dependent on flight sectors and airlines selected and is subject to change on a daily basis.
   
   
5. Common Terms & Conditions for Travel EDGE offer & services
   
1. Axis Bank reserves the right to add, alter, modify, change or vary all or any of these Terms and Conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to withdraw it altogether at any point in time by providing appropriate notice to customers.
   
   
2. Axis Bank will not be responsible or liable, in any manner whatsoever, in case the above offers are not configured or could not be availed due to any restrictions including DNC/ NDNC or any delay, congestion on any telephone network or line or issues related to computer on-line system, servers or providers, website or mobile app or any other reason beyond the control of Axis Bank.
   
   
3. In case of any issues relating to the above offers including any dispute or discrepancy or non-receipt of Travel EDGE Discount Voucher / discounted fares or on the eligibility, Axis Bank’s decision shall be final and binding in all respects and the same shall not be disputed by the customer.
   
   
4. All issues pertaining to this offer to be raised to Axis Bank within 90 days from the last day of fulfillment/ qualification.
   
   
5. The terms and conditions governing the offer shall be in addition to and not in substitution / derogation to the existing Primary Terms and Conditions governing the Axis Savings Account and Debit Card.
   
   
6. The Senior Citizen special discounted fare is not guaranteed. This can be availed only if there are special senior citizen fares given by the Airline for the requested date, flight and destination.
   
   
7. The participation in the offer is entirely voluntary and it is understood, that the participation by the customer shall be deemed to have been made on a voluntary basis. ∙ For more details on Axis Travel EDGE its services/ benefits/ term & conditions visit https://traveledge.axisbank.co.in/travel/common/termsandcondition
   
   

Airlines – Flight Booking Conditions

1. DOMESTIC
   
1. The total price displayed on the Axis Bank’s Travel EDGE platform includes all applicable government taxes.


2. You are required to pay the entire amount prior to the confirmation of your booking.
   
   
3. Refund against no-show tickets is subject to all the applicable cancellation charges including any promo discount availed at the time of booking.
   
   
4. To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you will need to make a separate booking using a child fare.
   
   
5. All Tickets/Bookings issued by the Bank Member shall additionally be governed under the terms and conditions as laid out by the respective Airlines/supplier.
   
   
6. Bank member should refer to airline T&C before booking/travel to avoid any confusion and/or Dispute afterwards.
   
   
7. Check-in:
• As per the airline rules, the standard check-in time begins 2 hours before departure for domestic flights.


• For international flights, the check-in time is 3 hours before departure.


• Infants must have valid proof-of-age documents showing that the infant is less than two years old.


8. Flight Schedule Reconfirmation: -
• We recommend Bank Members to reconfirm their flight schedule timings 24 hours prior to departure to avoid the inconvenience which could be caused due to last-minute schedule change made by the airlines. .


9. Airline bookings:-
• For Airline bookings, a Successful Payment deduction does not guarantee a confirmed booking. .


• In case the booking is not being confirmed by the airline, the entire money would be refunded back to the Bank Member as per the normal refund process. .


• The liability of the airline is only limited to the payment charged to the card of the Bank Member. .


• In case of successful payment from Bank Member, and subsequent fare increase, any difference has to be paid by the Bank Member. If Bank Member is not willing to share the fare jump difference, then the booking would be aborted, and the money refunded back to the Bank Member card. .


10. Cancellations:-
• Discounted Return Fares: Partial cancellation (Cancellation of One Segment) or segment change is not permitted for Discounted Return Fares.


• Cancellation of tickets within 24 hours of the flight: Cancellation of tickets can be done either by logging on the Axis Bank's Travel EDGE platform account (online) or by calling on the customer care number toll-free number (offline). To cancel the tickets online, Bank members shall have to complete the following procedure:


• *For all non-refundable class tickets, the airline cancellation fee will be equal to Base Fare, YQ and YR charges.


• Please note as per the latest amendments in the GST effective 1st Jul 2017, there will be a Service Tax levied @ 5% (Other than economy @18%) for all travel originating from India.


• This is not applicable on any promotional fares offered by airlines as cancellations charges for those will depend on the promotional offer. Each airline has promotional fares also where this cancellation policy does not apply.


• Every booking made on Axis Bank’s Travel EDGE Platform is subject to cancellation charges levied by the airline, which may vary by flight and booking class.


• Passenger wise cancellation is not permitted.


11. Amendments:-
    
• All amendments come at a fee that varies from airline to airline. In addition to this fee, EDGE REWARD Points/EDGE MILES do not charge any amendment handling fee.


• If you amend your booking, the difference of fare if any will be charged, over and above the amendment fee. However, if the new fare is lower than the Original fare, the difference in the amount will not be refunded, but the amendment charges as applicable will be collected.


• The charges levied by the service provider or Airline is Non-Refundable in case of any cancellation that is done post amendment of the booking.


12. Refund:-
    
• The refund shall be processed within 15 – 20 working days from the date of the cancellation request being made. The refund will be credited back to the same account from where the payment was made. For example, if the Bank member used a credit card, Axis Bank’s Travel EDGE Program would make an appropriate charge reversal. If the Bank Member used a debit card, Axis Bank’s Travel EDGE Program would credit the money back to the debit card.


• Where the Bank Member has cancelled his/her booking directly with the airlines, he/she will need to inform Axis Bank's Travel EDGE Program with valid documentation to initiate the refund process. It is advisable to contact Axis Bank's Travel EDGE platform within 48 hours of the cancellation request. Any time later would require the Bank member to send a scanned copy of your E-Ticket endorsed by the airlines to Axis Bank's Travel EDGE Program.


• Axis Bank’s Travel EDGE Program will be able to transact the Bank Member's refund only after receipt and/or confirmation of refund from the airline.


• Refund shall be validated only after the airline / OTA accepts the cancellation confirmation/endorsement copy sent by the Bank Member.


13. Meal Option :
    
• The meal amount is non-refundable. (Refundable only if the flight is cancelled by the airlines).


• The meal would be served only once in case of connecting flights.


• The meal option is as per the flight's menu and availability.


• The meal option is allowed only for adults and children (above 2 years of age).




2. INTERNATIONAL
1. The total price displayed includes all applicable government taxes. However, excludes applicable airport taxes or other charges payable at the airport.
   
   
2. Bank Member is required to pay the entire amount prior to the confirmation of their booking.
   
   
3. Refund against a partially utilized ticket is completely up to airline discretion and the validation and refund application process may take up to 90 days from the day of notification to the Axis Bank's Travel EDGE Program.
   
   
4. Refund against no-show tickets is subject to all the applicable cancellation charges including any promo discount availed at the time of booking.
   
   
5. Meals, frequent flyer and special service are on a request basis only and are subject to airlines terms and conditions and confirmation.
   
   
6. For any information regarding your Frequent Flyer or promotion/ tie-ups, please contact the airline directly.
   
   
7. The Bank Member should ensure that they have the relevant visa, transit visa (if applicable), immigration clearance and travel with a passport, with a validity of at least 6 months as on date of travel.
   
   
8. To avail infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes onward and return journeys. If the infant is 24 months or above on the return journey, the Bank Member will be required to make a separate booking using a child fare.
   
   
9. In case your complete name is more than 29 characters, the processing of the booking will be done manually and can lead to fare-jumps that will be charged to you. In case of non-payment of fare jump charges, the full refund will be processed, and a ticket will not be issued.
10. Axis Bank's Travel EDGE Program is not responsible for any schedule change and/ or cancellation, clubbing of flights by any airline after issuance of the ticket, but will inform you of the same if informed by the airlines. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure.
11. Axis Bank’s Travel EDGE Program reserves the right to charge transaction fees for availing the booking, cancellation, alterations, etc. services provided on Axis Bank’s Travel EDGE Platform, Axis Bank’s Travel EDGE Program further reserves the right to revise any and all fees from time to time, without notice. Bank member shall be liable to pay all applicable charges, fees, duties, levies, and taxes for availing the aforementioned services.
12. Check-in:
• The Bank member is required to check-in at least 3 hours prior departure for international flights, else will be considered as a no-show.
  
  
• As per various airlines, the standard check-in time begins 3 hours before departure.
  
  
• Bank Member needs to carry appropriate travels permissions/documents (Valid Passport, Visa, Transit Visa, Immigration clearance, etc.) done before departure. Axis Bank's Travel EDGE Program shall not be responsible for any issues resulting from invalid or inappropriate travel documents.
  
  
13. Cancellations :
• Every booking made on Axis Bank’s Travel EDGE is subject to cancellation charges levied by the airline, which may vary by flight and booking class.
  
  
• Some booked fares may be non-refundable per the specific airline's policy.
  
  
• Cancellation requests can be made online on Axis Bank's Travel EDGE Platform or via email or telephonically through our customer support center. Axis Bank's Travel EDGE Program shall not be liable to entertain any cancellation requests made through any other medium including but not limited to SMS.
  
  
• If your cancellation request is made less than 48 hours prior to departure, you will need to contact our customer support team.
  
  
• If you have done a 'Web/Tele Check-in' with the airline, you are requested to get in touch with the airline for cancellation. Axis Bank’s Travel EDGE Programme will not be able to process your cancellation and will not take any responsibility for the same.
  
  
• All Cancellations should be done at least 24 hours (1 day) prior to the departure date. Certain airlines do not allow any changes or cancellations within 24 hours and treat the booking as a No Show.
  
  
14. Refunds:
• It is mandatory to contact Axis Bank’s Travel EDGE customer care for all refunds, as the airline will not be able to refund your tickets booked at the Axis Bank’s Travel EDGE Platform.
  
  
• Processing times for cancellation and refund requests vary and shall be done within 15 to 20 working days however due to any technical reason if the refund does not happen in the stipulated timeline mentioned then we would request you to contact our customer support.
  
  

1. The total EDGE REWARD Points/EDGE MILES displayed include all applicable government taxes.
   
   
2. Bank member is required to pay the entire amount prior to the confirmation of their booking.
   
   
3. The primary guest must be at least 12 years old and above and Children 0 – 12 years to be able to check into the hotel.
   
   
4. Check-in time is 12 pm and check-out time is 12 pm. Early check-in or late check-out is subject to availability and the hotel might charge you extra for it.
   
   
5. Bank members stay does not include additional personal expenses like telephone charges, meals that are not part of Bank Members meal plan, any hotel services they use (like laundry and room service), or tips. The hotel will charge the Bank Member directly for these when you are checking out.
   
   
6. It is mandatory for Bank Members to present valid photo identification at the time of check-in. According to government regulations, a valid photo Id has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are driver’s license, voters’ card, and passport. Without a valid photo Id, the guest will not be allowed to check in. Please note PAN card will not be accepted as a valid ID card.
   
   
7. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. Axis Bank or the participating hotel partners will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
   
   
8. All distances (airport/ station etc.) are approximate and the actual driving distances may vary based on the route taken.
   
   
9. All other terms & conditions of Axis Bank Debit & Credit card and of the participating merchants apply.
   
   
10. Cancellation Policy:
• Every hotel has its cancellation policy, and the Bank member shall be charged according to the Hotel/Room cancellation policy.


• For all the bookings, the cancellation has to be initiated on the Axis Bank's Travel EDGE platform only. To initiate cancellation of your booking, log in to your account and select the My Transactions section and follow the steps: Upcoming --> Select Hotel --> Cancel. Post successful cancellation, Bank Member shall receive the refund within 15 -20 working days.


• If Bank Member is contacting the hotel partners directly for cancellation they are still liable to call the Axis Bank's Travel EDGE Platform's Customer Support to process your refund. In case we receive the amount back from the supplier the same, will be credited to the Bank Member accounts. Please call Axis Bank's Travel EDGE Platforms Customer Support on + 91 22-68554000 within 24 hours from the time of cancellation.


• The cancellation policy will be governed by the terms & conditions of the participating hotel partners.


• In case you have opted for the 'EDGE Points + Pay by Card/EDGE MILES + Pay by Card' facility while hotel booking, the cancellation fees will be deducted from the EDGE Points/EDGE MILES first and then the card amount will be paid in the refund process.


11. Modifications & Refund
• Normally, no changes can be made to the hotel booking once the reservation is confirmed. If well outside the cancelation window the member can make a fresh booking and cancel his existing booking. EDGE Points/EDGE Miles or cash will be refunded as per the stipulated period.


• Post your comments in Contact Us option and follow the step: Contact Us >> Name >> Email ID >> Select Enquiry Type >> Enter your message >> Submit your comments. Alternatively, you can also connect with us on + 91 22-68554000 we request you to please do not call the hotel directly for these changes/amendments.


• The post-cancellation request is processed by the participating hotel partner; the applicable refunds will be credited in 15 – 20 working days However due to any technical reason if the refund does not happen in the stipulated timeline mentioned then we would request you to contact our customer support.


• The booking amount paid by the Bank member is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the Bank member at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages, etc. shall be paid by the Bank member directly to the hotel.


• Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve, or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. Axis Bank's Travel EDGE Program will have no control over waiving the same.


• If the services are being redeemed partially by EDGE Points/EDGE MILES and cash, the amount paid by Card will be credited to your account in 15 – 20 working days. The balance amount paid by EDGE Points/EDGE MILES will be refunded in 15 – 20 working days to Axis Bank Travel EDGE Platform account However due to any technical reason if the refund does not happen in the stipulated timeline mentioned then we would request you to contact our customer support.


• While redeeming for hotel bookings at Axis Bank’s Travel EDGE platform, if EDGE REWARD Points/EDGE MILES get deducted and the redemption does not go through, the EDGE Points/EDGE MILES will be credited into your account in 5-7 working days. If the services are being redeemed partially by EDGE Points/EDGE MILES and cash, the amount paid by cash will be credited to your account in 5-7 working days. However due to any technical reason if the refund does not happen in the stipulated timeline mentioned then we would request you to contact our customer support.


12. Responsibilities of the user
• The Bank Member would be liable to pay for any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. Axis Bank’s Travel EDGE Program would not, in any way, intervene in the same.


• The primary guest must be at least 12 years old to be able to check into the hotel.


• The Bank Member should be in possession of valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to the Bank Member if a valid identity proof is not presented at the time of check-in.


• Check-in time, check-out time, and any changes in those timings will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

Definitions & Understanding: The following words and phrases shall have the meanings set out herein below in this document unless repugnant to the context:
Bank Member shall mean a person who holds Axis bank product and who can shop on the Axis Bank Travel EDGE Platform. Offer shall mean the cashback or EDGE REWARD Points/EDGE MILES that Axis Bank will provide the Bank member upon completing transactions via Axis Bank's Travel EDGE Platform basis certain conditions listed under Terms of Offer below. Axis Bank Travel EDGE Program is an Axis Bank offering, specially designed and initiated for Axis Bank Members, to bring them the latest, easiest, and best offers on Hotels, Flights and Experiences on a single universal Travel platform, Axis Bank Travel EDGE. Axis Bank’s Travel EDGE Products and Services The Product that can be brought on the Axis Bank’s Travel EDGE Platform are Flights, Hotels, Experiences, & ancillary services like Insurance and Cancellation Protection. The Axis Bank’s Travel EDGE Platform is powered and maintained by Vernost Marketing Technology Solutions Pvt. Ltd (Vernost) on behalf of Axis Bank. Travel Suppliers are the Suppliers/ Fulfillers of individual or Aggregated Travel products/services which are operated by them, under their respective brand names, as listed on the Axis Bank’s Travel EDGE Platform. Visitor A Visitor is a user of Axis Bank’s Travel EDGE Platform.