Frequently Asked Questions
In case the amount is deducted, and the booking is in pending status, we shall revert with an update within 24 hours. In case, you do not receive an update within the stipulated time, please connect with us on +91 22 68554000 or write to traveledge.support@axisbank.com.
At times it can happen that the payment was successful but unfortunately the suppliers could not confirm the hotel booking for reasons like inventory being sold out. In this case, once we verify and understand the booking could not be confirmed, we shall refund your money and the same will reflect in your account within 5-7 working days. If the booking is done through EDGE REWARD Points/ EDGE MILES, the same will reflect within 5-7 working days into your account.
Yes, there is a minimum threshold of 300 EDGE REWARD Points/EDGE MILES that are needed to make a booking if using your EDGE REWARD Points/EDGE MILES.
When making your booking, select the number of children traveling with you from the 'Children' drop-down box. If you select just 1 child, our search will give you the price of a double room with the child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of persons in your search.
Axis Bank’s Travel EDGE Platform will send you an email and SMS confirmation for your hotel booking.
No, you do not. You can also contact the hotel directly if you prefer. However, it may take up to 12 hours for the booking to reflect at the hotel.
If a confirmation page does not display once you complete your booking, check your email for a confirmation. If you do not get an email confirmation within 30 minutes, let us traveledge.support@axisbank.com or contact Axis Bank’s Travel EDGE Platform Customer Support +91 22-68554000 (For non credit card related queries) and we will send you your confirmation details. Or can raise the query from the contact us page, and one of the representatives will revert back as per timelines.
If you do not receive an email after making a reservation, it could be that we have the wrong email address on file, or your Internet Service Provider blocked the email thinking it was spam. Check your spam folder, just in case, and add our email address traveledge.support@axis.com to your address book so that it does not get filtered out next time. In the meantime, contact Axis Bank’s Travel EDGE Platform customer Support at +91 22-68554000for non credit card related queries so we can send you an email confirmation. Be sure to include the following information:
1. The name the reservation was booked under.
2. The hotel name and location (city)
3 . The check-in/check-out dates
The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases, the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel's reservation department is closed). Please note that this does not apply to bookings made for the same day.
Typically, the hotel check-in time is after 2:00 pm (local time). Check with your specific hotel for its exact check-in time.
Since your reservation is guaranteed with a credit card, the hotel is obliged to hold your room till 7 am, the day after your planned arrival date.
If you know you are going to arrive early at your hotel, contact our Customer Support Team. We will do our best to accommodate your request, but it is ultimately subject to the terms and conditions of the hotel.
From Axis Bank's Travel EDGE Platform, then login to your account with your Axis Bank's Travel EDGE Platform account credentials. After you successfully log in, go to Axis Bank's Travel EDGE my transaction tab, under my transaction section select the relevant hotel booking and you have the tab to cancel the booking. Once cancelled, the cancellation initiation is done and an email is sent to the customer. Post verification, Cancellation is done.
Axis Bank's Travel EDGE Platform treats modification of hotel bookings as a cancellation with a new booking. You will have to cancel your existing booking and make a new one. Please contact Axis Bank's Travel EDGE Platform Customer Support at + 91 22-68554000 (for non credit card related queries) for more details.
In case the amount is deducted, and the booking is in pending status, we shall revert with an update within 24 hours. In case, you do not receive an update within the stipulated time, please connect with us on +91 22 68554000 or write to traveledge.support@axisbank.com
Normally, no changes can be made to the booking once the reservation is confirmed. If well outside the cancelation window customer can make a fresh booking and cancel his existing booking.
In some hotels/countries, there could be certain additional charges that may apply as per the Hotel's travel policies that need to be paid directly at the time of check-in. The Axis Bank's Travel EDGE Platform is only a platform that provides the best offers for hotel booking services online and has no control over these policies. These details are updated in the Hotel inclusion / Exclusion policies.
For any special request you may contact the concerned hotel and the extra amount will be paid at the hotel itself.
Yes, you can make hotel reservations for national and international locations.
Only one hotel booking can be made at a time on the Axis Bank's Travel EDGE Platform. For any other hotel booking, a new redemption request will have to be placed.
Your hotel stay would include only the room charges. All amenities displayed by the hotel while redeeming will be a part of the package. If any amenities are chargeable, the same will be specifically displayed on the Axis Bank’s Travel EDGE Platform and will be charged directly.
No. Currently, you can only use Axis Bank Credit or Debit Cards to redeem against the travel booking services.
For all the bookings, the cancellation has to be initiated on the Axis Bank’s Travel EDGE portal only. To initiate cancellation of your booking, log in to your account and select My Bookings and go to the Cancel Booking option. Post successful cancellation, you shall receive the refund within 15-20 business days however due to any technical reason if the refund does not happen in the stipulated timeline mentioned then we would request you to contact our customer support.
If you don't show up at the hotel, you'll be considered as a no-show and still be charged the entire amount. You will not be entitled to a refund.
Usually, no changes can be made to the booking once the reservation is confirmed. If well outside the cancelation window customer can make a fresh booking and cancel his existing booking.
Yes, you can Axis Bank’s Travel EDGE Programme allows members to get curated deals across 5 Lacs+ properties.
You would need to request the same at the hotel property directly at the time of check-in. Axis TravelEdge will not be able to issue any invoice or hold any responsibility with respect to any variations/GST related queries.